Policies
Returns, defects and withdrawal rights for custom and standard products. Last updated 10 August 2026.
The statutory 14-day withdrawal right generally does not apply to goods made to customer specifications or clearly personalised, including garments printed or embroidered with customer artwork. We identify custom production before payment and begin production after approval/payment as agreed. This exception does not remove rights for defective, damaged or incorrectly supplied goods.
Inspect delivery promptly and contact sales@printingneststudio.com with the order reference, description and clear photographs. Where goods are faulty or not as agreed, applicable consumer law may require repair, replacement, price reduction or refund. We cover reasonable return costs for accepted defect claims.
For eligible non-personalised consumer purchases, notify us within 14 days after delivery if you wish to withdraw. Products should be handled only as needed to inspect them and should be returned clean, unworn and with their original labels where reasonably possible. Unless the return is due to our error or a defect, the customer pays the return cost. Signed-in customers can open the order in their account and use Request a return; otherwise contact us before sending anything. Wait for an RMA reference and return instructions so the parcel can be identified correctly.
Contact us immediately if a custom order must be changed or cancelled. If production has not started, we will assess cancellation and costs already incurred. After garments, artwork setup or production have been committed, some or all costs may be non-refundable.
A return request is not an automatic refund. We review eligibility, provide return instructions where accepted and inspect received goods. Approved refunds are normally returned to the original payment method; processing time after approval may depend on the payment provider. Partial and full refunds are recorded separately from the original invoice and are supported by a credit note. Returned goods are added back to sellable stock only after they pass inspection.
For an eligible consumer withdrawal, tell us clearly within 14 days after delivery that you withdraw; an RMA is useful for parcel identification but is not required to exercise this right. We reimburse eligible payments without undue delay and no later than 14 days after receiving the withdrawal notice. We may wait until the returned goods, or evidence that they were sent back, is received. Where required by law, the reimbursement includes the standard outbound delivery cost, not any extra delivery option selected. After we issue an original-payment refund, a bank or payment provider typically needs 5–10 business days to show it and in some cases longer. For EU consumer goods that are faulty or not as agreed, statutory conformity rights normally last at least two years from delivery, subject to the applicable national law.
A customer-supplied garment is inspected before printing. If it is unsuitable, we stop before production and contact you. Any inspection or handling amount retained, and the cost of returning the garment, are the amounts shown and accepted before payment; unused print and rush-production charges are refunded where applicable. Printing is personalised production, so the statutory withdrawal right generally does not apply after production has begun. This does not limit rights where PrintingNest Studio fails to use reasonable care or the service is defective or not as agreed. Do not send rare, luxury, sentimental or irreplaceable garments through direct checkout.
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